ShopEX TV – Data Protection and Privacy Policy

1. Introduction

Response Architects Limited (Trading as ShopEX TV) is the controller of your personal data. This means we are responsible for determining how your personal information is collected, stored, used, and protected.

This Privacy Policy explains your rights regarding the personal data we collect, why we collect it, how we use it, how long we keep it, and under what circumstances we may share it.

We may update this Privacy Policy periodically by posting a revised version on our website.

2. Categories of Personal Data We Collect

In the course of our business operations, we collect the following categories of personal data:

• Order Information: Title, name, delivery address, email address, telephone number, location data, and payment details.

• Website Forms: Information provided when completing forms on our website (e.g., “Contact Us” form).

• Transaction Details: Information on your orders and their fulfilment.

• Website Usage: Details of visits to our website, pages accessed, and resources viewed.

• Marketing Preferences: Communication and marketing preferences you provide.

• Feedback & Interests: Information from surveys, feedback, and your preferences.

• Communications: Records of correspondence with ShopEX TV.

• Social Media: Profile or account information when you interact with us on social platforms.

• Publicly Available Information: Information you have made public via platforms such as LinkedIn, Twitter, Facebook, etc.

• Job Applications: CVs, cover letters, employment history, skills, and other information you provide during recruitment processes.

• Technical Data: IP address, operating system, browser type — collected for analytics but does not directly identify individuals.

Note: Our website is not intended for use by children, and we do not knowingly collect data relating to children.

3. Purpose for Processing Your Personal Data

We collect and process your personal data for the following reasons:

• To fulfil your orders and deliver products and services.

• To meet our contractual obligations to you.

• To inform you of changes to our services.

• To resolve inquiries and complaints or communicate with you regarding your orders.

• Where you have consented, to send you information about our products, services, and offers.

• To improve user experience and ensure website content is presented effectively.

• To enable participation in interactive features of our service.

• For lawful business administration and operational purposes.

4. Legal Basis for Processing Your Personal Data

We rely on the following lawful bases for processing your personal data:

• Consent where explicitly provided.

• Contractual Necessity to fulfil our obligations when you make a purchase.

• Legal Obligation where required to comply with laws and regulations.

• Vital Interests to protect life or prevent harm.

• Public Interest where relevant to perform tasks for the public good.

You may withdraw your consent at any time by contacting us.

5. How and Where We Collect Your Personal Data

We collect your data through the following channels:

• Directly from you via customer service interactions and when placing orders.

• Through our website, including cookies and order forms.

• Through telephone interactions and our Interactive Voice Response (IVR) systems, where calls may be recorded.

6. Cookies

Cookies are small text files placed on your device to enhance your browsing experience. ShopEX TV uses session cookies to maintain user sessions securely. These cookies:

• Do not store personally identifiable information.

• Are encrypted.

• Are automatically deleted after you log out or after a set timeout period.

You can manage your cookie preferences via your browser settings.

7. Sharing Your Personal Data

We only share your personal data with trusted third parties under strict confidentiality and security standards. These include:

• Service Partners: For delivery, logistics, and payment processing.

• Government Agencies, Regulators, Courts, Law Enforcement: Where legally required.

• Employee Benefits Providers: Where necessary for lawful employment obligations.

We do not share your data with third parties for their own marketing purposes.

All third parties handling your data are required to comply with data protection laws and our security standards.

8. How We Protect Your Personal Data

We maintain strong security measures to protect your information, including:

• Encryption and secure access controls.

• Firewalls and intrusion detection systems.

• Physical and digital security measures for facilities and data centres.

• Access restrictions based on job roles and necessity.

These measures comply with our Data Governance and Breach Management Procedures.

9. International Data Transfers

Your data is stored and processed within Nigeria. Should there be a need to transfer your data outside Nigeria, it will only be to jurisdictions with adequate data protection laws.
At this time, no such transfers occur. Should this change, we will notify you and seek your consent as required.

10. Data Retention

We retain your personal data only as long as necessary for the purposes collected. After this period, your data will be securely deleted or anonymised. Retention periods are aligned with:

• Legal obligations

• Business necessity

• Contractual requirements

You may request information on the retention or deletion of your data at any time.

11. Your Rights Under Data Protection Laws

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your data.

• Right of Erasure: Request deletion of data no longer lawfully retained.

• Right of Rectification: Request correction of inaccurate or outdated information.

• Right to Object: Object to the use of your data for specific purposes.

• Right to Restrict Processing: Request we limit the use of your data under certain conditions.

• Right to Withdraw Consent: Where processing is based on consent.

These rights can be exercised by submitting a Data Subject Access Request (DSAR) via:
📧 compliance@shopextv.com
📞 096233948

Identification documents may be required.

12. Governing Law

This Privacy Policy is governed by:

• Nigeria Data Protection Regulation (NDPR) 2019

• Other applicable Nigerian laws

• Relevant international conventions applicable in Nigeria

In case of any conflict between this policy and applicable laws, the law will take precedence.

Contact Us

For any questions, complaints, or to exercise your rights under this policy, please contact:

📧 compliance@shopextv.com
📞 096233948