Shopex TV are the controllers over your personal data as we make the decision on what happens to your personal data and how it should be used.

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. We may amend this Privacy Policy at any time by posting a revised version on our website.

We collect the following categories of personal data from you as part of our business operations:

• Information you provide when you place an order for products such as your title, name, address, email address, telephone number, location and payment details;
• Information that you provide by filling forms such as our ‘contact us’ form on our website- shopextv.com;
• Details of transactions you carry out through our site and of the fulfilment of your orders;
• Details of your visits to our site and the resources that you access;
• Your communication and marketing preferences;
• Your interests, preferences, feedback and survey responses;
• Your correspondence and communications with Shopex TV;
• Account or profile information when you connect with us on our social media platforms;
• Other publicly available personal data, including any which you have shared via a public platform (such as a LinkedIn, Twitter feed or public Facebook page);
• Job application personal data when you apply for any of our vacancies advertised including contact details, work history, employment needs and interests and anything relevant to the job for which you are applying; and
• Information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Our website is not intended for children and we do not knowingly collect data relating to children.

When we collect the above data, we use them for the following purposes:

• To provide you with our products and services;
• To carry out our obligations arising from any contract entered into by you and us;
• To notify you about changes to our service;
• To resolve your enquiries and complaints or to contact you through your provided telephone number or email address with regards to your order.
• Where you have given consent, to provide you with information, products or services that you request from us or which we feel may interest you;
• To ensure that content from our site is presented in the most effective manner for you and for your computer, to personalize your repeat visits to our website, to allow you to participate in interactive features of our service, when you choose to do so.

Our legal basis for processing your personal data is as follows:

• Where we have had consent;
• Where it is necessary to fulfil a contract to which you are a party. This includes the data we collect from you when you purchase something from us such as your name, delivery address and card details. If you do not provide us with this information we are unable to process your order;
• Where we are legally obliged to do so;
• Where we reasonably think that there is a risk of serious harm to you or someone else i.e. vital interest; and
• Where it is necessary to perform a task in the public interest.

What constitutes consent:

• Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
• You have the right to withdraw your consent at any time.

Where we collect your personal data:

 We collect your personal data through our dedicated customer service team where you place your orders and our website where orders can also be placed.

We also collect your personal data via our telephone IVR software where calls are recorded and via our website through our website cookies.

Cookies:

Cookies are small files placed on your computer’s hard drive that enables the website to identify your computer as you view different pages. Cookies allow websites and applications to store your preferences in order to present contents, options or functions that are specific to you. Like most interactive websites, our website uses cookies to enable the tracking of your activity for the duration of a session. Our website uses only encrypted session cookies which are erased either after a predefined timeout period or once the user logs out of the platform and closes the browser. Session cookies do not collect information from the user’s computer. They will typically store information in the form of a session identification that does not personally identify the user.

We share your personal data with the following:

• Service partners who we use for the purposes of making certain services available to you, for example our delivery companies.
• Governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers, where we are required to do so: –
• In order to comply with our legal obligations;
• In order to exercise our legal rights (for example in court cases);
• In order to do so for the prevention, detection, investigation of crime or prosecution of offenders;
• For the protection of our employees and customers; and
• In the case of employees, with any companies or third parties responsible for payment of salary, employee benefits or where we have a legal duty to do so.

We only allow service providers to handle your personal data when we have confirmation that they apply appropriate data protection and security controls.

We will never share our customer data to other organizations for their own marketing purposes.

How we protect your personal data:

We will always hold your information securely. To prevent unauthorized access to your information, we have implemented strong controls and security safeguards at the technical and operational levels.

We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

Transferring your personal data outside of Nigeria:

We store and process your personal information on our computers in Nigeria. Where we need to transfer your data to another country, such country must have an adequate data protection law. As of yet, we do not have the need to share your personal data with any organisation outside of Nigeria. In any event where we have to share your personal data with any organization outside of Nigeria, we would inform you in order to obtain a different form of consent.

How long we will process your data:

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of the necessary period, we will either delete your data completely or anonymize your data so that it can be used in a non-identifiable way for statistical analysis and business planning. You may request information on whether your data has been deleted or anonymized.

You have the following rights in relation to your data:

• The right to ask for a copy of any personal data we hold about you (the right of access);
• In certain circumstances and where we no longer have any legal reason to retain it, the right to request we delete personal data we hold about you; (the right of erasure or to be forgotten);
• The right to ask us to update or correct any out-of-date or inaccurate personal data that we hold about you (the right of rectification);
• The right to opt out at any time of any marketing communications that we may send you and to object to us using or holding your personal data if we have no legitimate reason to do so (the right to object); and
• In certain circumstances, the right to ask us to restrict how we process your data, meaning we would need to secure and retain the data for your benefit but not use it in any other way (the right to restrict processing).
• The above rights can be exercised by completing the data subject access request form saved on the website and sending the form to compliance@shopextv.com. Alternatively, you can send an email to compliance@shopextv.com providing all the necessary information as stated on the form in addition to two forms of IDs, one from category A and B.

You can exercise the above rights by contacting us using the contact details set out below:

Email us at compliance@shopextv.com

Telephone us on 096233948

Should you wish to obtain any further information please contact us using the details above.

Governing law

This Privacy Policy is made pursuant to the Nigeria Data Protection Regulation (2019) and other relevant Nigerian laws, regulations or international conventions applicable to Nigeria. Where any provision of this Policy is deemed inconsistent with a law, regulation or convention, such provision shall be subject to the overriding law, regulation or convention.