ShopEX TV – Shipping & Delivery Policy

1. Thank You for Choosing ShopEX TV

At ShopEX TV, we are committed to delivering your orders efficiently and promptly. This Shipping and Delivery Policy outlines the terms and conditions that apply to the shipment of your orders within Nigeria.

2. DELIVERY

For standard delivery, you should receive your product within 3-5 working days once dispatched. If we become aware we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

Delivery will be completed when we deliver the Products to the address you gave us.

In some circumstances, goods may require a signature on delivery.

The Products will be your responsibility from the completion of delivery.

In the event of non-delivery, you may be asked to sign a disclaimer to this effect before we can consider a remedy.

You own the Products once we have received payment in full, including all applicable delivery charges.

3. NO INTERNATIONAL DELIVERY

Unfortunately, we do not deliver to addresses outside Nigeria.

You may place an order for Products from outside Nigeria, but this order must be for delivery to an address in Nigeria.

4. Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation via email and SMS. This will include:

• Your tracking number

• A link (where applicable) to monitor your delivery progress.

5. Damaged Goods

If you receive a damaged order:

1. Contact our Customer Service Team immediately to file a claim.

2. Retain all packaging materials and the damaged product(s) in their received condition to support the claim process.

We will work with you to resolve the issue as quickly as possible in line with our Returns and Refund Policy.

6. Contact Us

If you have any questions or concerns regarding your delivery, please contact us via:

📧 enquiries@shopextv.com
📞 02096246575

7. Governing Terms

This Shipping and Delivery Policy should be read alongside our Terms & Conditions of Sale and Returns & Refund Policy. In the event of any inconsistency, our Terms & Conditions shall take precedence.